Help centre
How can we help?
Answers on ordering, delivery, returns, payments, personalisation and your account — plus a way to reach a real person in under two hours.
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Orders & deliveryTrack a delivery in real time, change the address before it ships, or update instructions.Go to orders →Returns & refundsFree 30-day returns on everything. Start a return with your order number and email.Start a return →PersonalisationRetake the quiz, edit dietary needs, and shape every basket around your household.Open your profile →Budget & paymentsSet a spend cap every basket respects, and manage saved cards, Apple Pay and Google Pay.Manage budget →Auto-deliveryPick a rhythm and groceries arrive on schedule. We always confirm before a basket ships.Plan deliveries →Account & referralsUpdate your details, manage sign-in, and share your referral code for credit on both sides.Open profile →
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Frequently asked questions
Getting started
- Instead of hunting for individual products, you shop ready baskets built for a situation, a recipe or an auto-replenish schedule. Take the quiz once and we personalise every basket to your taste, household and dietary needs — then you can still swap items, change portions or skip a week.
Personalisation & budget
Orders & delivery
Returns, refunds & payments
Account & referrals
Still stuck? Talk to us.
Send a message and our team replies within two hours, seven days a week. Include your order number for anything account-specific.
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