Frequently asked questions

Can't find what you need? Visit the help centre or talk to us.

We deliver in a 2-hour window in 24 cities. For most orders placed before 6pm you'll have it the same day.
We currently cover 24 metro areas across the US and EU. Type your postcode on the home page to check coverage in your area.
Instead of hunting for individual products, you shop ready baskets built for a situation, a recipe, or an auto-replenish schedule. Take the quiz once and we personalise every basket to your taste, household and dietary needs.
Set a budget for a period and how many deliveries you want. Xcarty splits it into a per-delivery cap and keeps every basket within it, swapping items to stay on target so you never overspend.
Yes — every order has free 30-day returns. Start one on the returns page with your order number and email.
Every order has a live tracking page. You can also see the driver's location once your order is out for delivery.
Cancellation is free while the status is still 'Ordered'. After it's out for delivery, just hand the package back when it arrives.
Yes. We never see your full card number — payments run through PCI-compliant providers. We support Visa, Mastercard, Amex, Apple Pay and Google Pay.
Anytime. Retake the quiz or edit your preferences from your profile, and every future basket updates instantly.
Chat is open 24/7 with under-30-second response. Email help@xcarty.com gets a reply in under 2 hours, and our phone line is open 7am–11pm.